Kolkata, May 27 : State Bank of India will organise a ‘Mega Customer Meet’ nationally tomorrow with an objective to engage with customers to further enhance their experience and provide better service delivery.
SBI customers of West Bengal can attend this programme in 33 locations of the state. Through this initiative the bank aims to engage with over one lakh customers through over 500 locations from 17 Local head offices (LHOs) of SBI across the country. Meetings will be attended by senior functionaries of the Bank.
Under this initiative, customers can interact with Bank staff to discuss their concerns and share feedback and suggestions on the banks’ products and services. During this session, SBI officials and employees will educate customers about the use of alternative banking channels for secured and seamless banking experience.
Employees of the bank will also inform/educate customers about the features and convenience of using YONO SBI ? an omni-channel digital banking and lifestyle platform. YONO SBI which was launched in November 2017 has achieved over two crore downloads has continued to witness overwhelming responses from its users.
Mr. P. K. Gupta, MD ? Retail & Digital Banking, SBI said, “We are happy to announce this initiative with a purpose to nurture customers’ trust in the bank by engaging with them at the ground level. We look forward to our customer participating in this Mega Customer Meet and help us in meeting their expectations through an enhanced experience at our branches. SBI is always committed to provide utmost value, satisfaction and experience to its customers.”
